Frequently Asked Questions

Where is my order confirmation email?

You will receive a confirmation email after placing your order, which includes your order details and tracking information once your package ships.

If you don’t receive the email, please check your Spam Folder.

If you used a phone number at checkout instead of an email, you won’t receive a confirmation.

For assistance, contact our Customer Support with the email you’d like to add to your order.

How long before my order ships?

It takes 2 to 6 Business Days to process and ship your order after you place it depending on inventory levels.

You will receive a shipping confirmation email with your tracking number once your order leaves our fulfillment center.

How long does shipping take?

Shipping usually takes 5 Business Days after we processed it. If your product is low on stock, it can be delayed by an extra 2 to 3 Business Days.

Rest assured, we are doing our best to get your order delivered as fast as possible.

Can I change my address?

In case you made a mistake when entering your delivery address, you can still change it before your order ships.

In some cases, minimal address changes can be applied after the order ships.

Make sure to contact us as soon as possible if you want to change the address.

Get in touch


We’d love to hear from you! If you have any questions, need support, or just want to say hello, feel free to get in touch with us through the details below.

Email Us

shopwithsahvio@gmail.com

Please allow 24 to 48 hours for us to reply to your email.

Business Hours

Monday - Friday: 9:00 AM - 6:00 PM

Saturday: 10:00 AM - 4:00 PM

Sunday: Closed

Alternatively, you can fill out the contact form below, and we’ll get back to you as soon as possible.

Contact form